Honest answers. No runaround.
Jewelry Questions and Answers From Your Mount Pocono Jeweler
Selling gold, buying an engagement ring, fixing a favorite piece or designing something new? Here are straight answers to the questions we hear most. Don't see yours? Just call us.
Store Information
Visiting Our Mount Pocono Store
What are your store hours?
We're open Tuesday through Friday from 10:00 am to 4:00 pm and Saturday from 10:00 am to 3:00 pm. We're closed Sunday and Monday.
Where are you located?
We're at 1418 Pocono Blvd in Mount Pocono, PA 18344, a short drive from Tannersville, Stroudsburg, East Stroudsburg, Pocono Pines and Blakeslee.
Do I need an appointment?
No appointment is needed to shop, sell gold or drop off a repair. Just stop in during store hours. For custom design consultations, calling ahead helps us set aside time for you.
What forms of payment do you accept?
We accept all major credit cards.
Can I shop online?
Yes. Browse our online collection anytime. The prices shown are suggested retail, and we can often do better in store.
Are you a pawn shop?
No. We're a full service family jewelry store that has served the Poconos since 1983. We don't offer pawn loans.
Selling Your Gold
Cash for Gold Questions
What kind of gold do you buy?
We buy scrap gold in any condition, including 10K, 14K, 18K and higher. Broken chains, single earrings, old class rings, bent or tangled pieces and rings with missing stones are all welcome.
How do you decide how much to pay?
Your offer is based on the weight of your gold, its purity (karat) and the current market price. We test and weigh every piece and explain exactly how we arrived at our number.
Do you pay cash?
Yes. If you accept our offer, you're paid on the spot, the same visit.
Do I need an appointment to sell my gold?
No appointment is necessary. Just come in during store hours with your gold and a valid photo ID.
Do you buy coins?
No. Our focus is scrap gold jewelry.
Do you buy silver, platinum or diamonds?
Our focus is scrap gold. If you have silver, platinum or diamonds, give us a call and we'll tell you honestly whether we can help.
Bridal and Diamonds
Engagement Ring and Diamond Questions
How many engagement rings do you have?
We have over 2,000 engagement rings and wedding bands on display, one of the largest bridal selections in the Poconos.
Do you sell lab grown diamonds?
Yes. We carry both natural and lab grown diamonds and will honestly explain the differences in price, rarity and long term value.
Which of the 4 Cs matters most?
Cut, because it has the biggest effect on sparkle. Read our Diamond Education guide to learn more.
What if I don't know her ring size?
Bring in a ring she wears on her ring finger and we'll measure it. We also offer free sizing on rings purchased in our store.
Will you explain the diamond's grading report?
Absolutely. We'll walk you through the report line by line, show you the diamond under magnification, and let you see it in everyday lighting.
Repairs
Jewelry Repair Questions
Do you repair jewelry that wasn't bought from you?
Yes. We repair gold, silver and platinum jewelry no matter where it was originally purchased.
How long does a repair take?
It depends on the piece. Every piece you wear carries a special memory, and we take the time to restore it properly. We'll give you an honest estimate up front, and if you need it for a special occasion, we'll do everything we can to accommodate you.
How much will my repair cost?
We inspect your jewelry with you and tell you the cost before any work begins, so there are no surprises.
Do you repair watches or replace watch batteries?
No. We focus on jewelry and no longer service watches.
Custom Design
Custom Jewelry Questions
Do you make custom jewelry?
Yes, and it's what we enjoy most. From recreating a piece you love to designing something completely one of a kind, custom design is our specialty.
Can I use my own diamond, gemstones or gold?
Yes. We can incorporate your stones and precious metal into a new design, or help you choose new ones.
Will I see my design before it's made?
Yes. We create a concept image with you and a detailed 3D design, so you can see your piece and request changes before it's cast in metal.
How long does custom jewelry take?
Most custom pieces take several weeks. We'll give you a realistic timeline at your free consultation.
Appraisals and Sizing
Appraisal and Ring Sizing Questions
Do you do jewelry appraisals?
Yes. We're happy to give you a free verbal estimate of your jewelry's value. We also provide full photo appraisals for insurance purposes for a modest fee. All appraisals follow Gemological Institute of America (GIA) guidelines.
How do I get my finger sized?
If you're in the Poconos, stop by our showroom and we'll size you for free. If you're out of the area, any local jeweler can size you. Ask whether they used a thin or wide sizer, because wide bands fit more snugly and may need a slightly larger size.
Gifts and Everyday Jewelry
Photo Jewelry and Sterling Silver Questions
How long does photo jewelry take?
Most photo jewelry is ready in about one week, with rush options available. Learn more about photo jewelry.
Is sterling silver real silver?
Yes. Sterling silver is 92.5% pure silver, usually stamped 925, with a small amount of other metal added for strength.
Are your silver chains solid?
Yes. We carry solid sterling silver chains in a variety of styles and lengths, plus a large selection of sterling silver rings. See our sterling silver collection.
Still Have a Question?
We're Happy to Help
Call us or stop in. You'll always get an honest answer from people who have been helping Poconos families since 1983.
James Diamond Jewelry
1418 Pocono Blvd, Mount Pocono, PA 18344
570.839.8384
Serving Mount Pocono, Tannersville, Stroudsburg, East Stroudsburg, Pocono Pines, Pocono Summit, Blakeslee, Swiftwater, Scotrun and communities throughout the Pocono Mountains.
